Pay your dispute resolution fee
After you submit a Patient-Provider Dispute Resolution (PPDR) form, you can submit the required administrative fee here.
A non-refundable $25 administrative fee is required within 10 business days of your dispute submission before your case can move forward.
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Pay online with PayPal or Credit/Debit Card
You can pay the $25 administrative fee online using PayPal or a credit or debit card. Please have your PPDR reference number available before making a payment.
🔒 Secure and encrypted payment processing |
 | Pay by Mail You may also pay the $25 administrative fee by cashier's check or money order. Your payment must be received within 10 days of your dispute submission. StrategyGen Co. Please write your PPDR reference number on the payment. If you do not have your reference number, include the provider's NPI and the patient's name. Personal checks and cash are not accepted. |
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The $25 administrative fee is non-refundable. However, if the dispute is resolved in the patient's favor, the amount may be applied toward the final amount due. |
Questions?
Learn more about your protections from surprise billing.
Contact the No Surprises Help Desk at 1-800-985-3059.
Contact Us
Email
FederalPPDRQuestions@cms.hhs.gov
(This email inbox is monitored daily, and a response will be made within 24 to 48 hours, Monday through Friday.)
Phone
(904) 224-7395
(This is a dedicated voicemail that is monitored daily, and a response will be made within 24 to 48 hours, Monday through Friday.)
StrategyGen's role supporting CMS under the No Surprises Act
StrategyGen supports the Centers for Medicare & Medicaid Services (CMS) as a selected dispute resolution entity for Patient-Provider Dispute Resolution (PPDR) matters. We also help administer administrative-fee collection for consumers initiating payment disputes.
(443) 545-3433
info@strategygen.com